We are seeking a skilled and experienced Application Support Specialist to join an established global investment bank. You will get to work with top talent and the latest technology in the industry - exposure to an extraordinary network of the world's industry leaders
- Collaborate with the build team to establish and implement necessary application monitoring procedures.
- Oversee and manage daily and monthly chains, addressing user requests in close collaboration with project, infrastructure, and production teams.
- Provide support for overnight batches occurring during Singapore's morning and early afternoon to promptly resolve issues and minimize downtime.
- Generate and distribute daily, weekly, and monthly reports on data quality within risk chains, with a focus on intensified activities during monthly runs.
- Execute release management activities in alignment with DevOps principles.
Incident and Request Management (Business Users and IT Teams):
- Offer level 1 and level 2 application support to various business users, including traders, risk managers, market risk monitoring operators, back-office and middle-office analysts, and market data administrators.
- Analyze and handle incidents, problems, and requests from various sources.
Problem Management and Continuous Improvement:
- Create and maintain a knowledge base for each application within the team's scope, working collaboratively with the build and ops teams.
- Work with the build team to assess problem priorities, oversee resolutions, and contribute to defining long-term solutions.
- Provide non-functional requirements to the build team for implementing monitoring as code when feasible.
The Support Analyst should possess a proactive approach to security, incident prevention, productivity enhancement, and overall service quality improvement, demonstrating a keen interest in functional business within the capital market.
This role demands autonomy and reliability in task execution while maintaining open communication within the project and support teams.
Qualifications and Profile:
- Minimum 8 years of experience in support-related roles.
- Proficiency in ITIL methodologies.
- Experience in software development or DevOps teams.
- Proficient in:SLA & KPI management, client communication & interaction
- Predictive analysis, consulting, escalation management
- Risk analysis and project execution
- Eagerness for continuous improvement, innovative problem-solving, and an automation-oriented mindset.
- Strong command of XML, SQL, PL/SQL, MQ Series, CFT, and Control-M.
- Familiarity with monitoring solutions such as ITRS Geneos.
- At least 3 years of experience with Jenkins, GIT (GitLab), and a minimum of 1 year with Ansible.
Selby Jennings is a Trading Style of Phaidon International (License number 16S8194)