An exciting opportunity awaits with one of Boston's leading FinTech firms! We are seeking a TechOps Engineer responsible for monitoring, troubleshooting, and supporting the company's production services.
Responsibilities:
โ Examine customer issues, pinpoint underlying causes, and manage the prioritization and coordination of support processes (including escalation management).
โ Assume complete responsibility for Production service, encompassing the deployment of new releases/hot fixes to production and monitoring.
โ Address technical escalations, engage in troubleshooting, and resolve intricate technical issues surpassing Tier 1 support levels.
Requirements:
โ Background in providing support for SaaS applications in a DevOps or TechOps capacity.
โ Proficient with DevOps tools and technologies:
- 3 years of demonstrated experience with Kubernetes and Docker.
- 3 years of proven experience with AWS/Azure in a production environment, along with expertise in scripting languages (Bash/Python).
- Familiarity with databases, including Kafka, Spark, Cassandra, ElasticSearch, and Redis.
- Extensive experience with CI systems (AzureDevops is advantageous) and Git.
